Responsible Gambling Policy

At Lucky Manor we are committed to keeping play safe and enjoyable. We believe gambling should be a form of controlled entertainment, not a source of harm. This page explains the principles we follow, the tools we provide to help you manage your activity, and where to go for extra support if play becomes difficult.

Player protection principles

We put player safety first by promoting responsible play, detecting risky patterns and offering practical self-management tools. Our approach is straightforward - give clear options to control spending and access to timely support. We encourage everyone to play within their means and to check their account activity regularly.

Activity-control tools

We offer a range of controls you can set instantly from your account. These tools help you tailor how and when you play.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be increased or reduced, but increases are subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a set period. These work alongside deposit limits to keep play within a comfortable budget.

Time limits and account breaks

Use session time reminders, daily playing limits and short account breaks to avoid long sessions. If you need a longer pause, you can request an account break for a defined period.

Self-exclusion

Self-exclusion is available if you need a complete break from gambling. You can self-exclude for a set time or indefinitely. During self-exclusion your account will be closed and you will not be able to register another account while the exclusion is active.

Signs of problematic behaviour

Be alert to changes in play or habits such as: chasing losses, increased frequency of sessions, borrowing money to play, hiding play from others, or neglecting daily responsibilities. If you notice any of these signs in yourself or someone you care for, consider using the tools above or seeking help.

Practical tips to stay in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, take regular breaks and avoid playing when stressed or upset. Keep track of time spent and review your account history frequently. If you feel unsure, pause play and talk it through with someone you trust.

Professional help and support organisations

If you need further support, organisations such as BeGambleAware and GamCare provide confidential advice, practical tools and counselling. If you would like assistance from us first, contact our support team via live chat and we will help you set limits or arrange self-exclusion.