User Terms and Conditions

This page sets out the terms and conditions that govern your use of Lucky Manor. It explains the relationship between us and our players, the rules that apply to accounts, promotions, payments and disputes, and how we manage changes to these terms. By registering or using our site you agree to comply with the provisions below.

Account responsibilities

You must provide accurate personal details and keep your account information up to date. Accounts are for individual use only - one account per person. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse, multi-accounting or other prohibited activity. Any winnings may be withheld pending investigation.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your country of residence. Residents of restricted jurisdictions cannot open accounts or place wagers. If we determine that you are not eligible, we will cancel your account and return any remaining balance subject to verification and applicable checks.

Acceptable platform use

You agree to use the site lawfully and fairly. Prohibited conduct includes collusion, use of bots or unauthorised software, chargeback abuse, staking or betting patterns intended to exploit promotions, and any attempt to interfere with the operation of games or the platform. We reserve the right to void bets, cancel wagers, reclaim bonuses and close accounts where misuse is identified.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which form part of these conditions. You must opt in to offers where required and meet minimum deposit requirements. Wagering requirements and contribution rates apply to bonus balances and free-spin winnings - these vary by promotion. Time limits, game exclusions and maximum bet rules may apply. We may refuse, withdraw or amend promotions at our discretion where we reasonably suspect abuse or error.

Deposits and withdrawals

Payments can be made using the methods shown in the cashier. Deposits are usually credited instantly but are subject to processor terms. Withdrawals are processed after verification and may be subject to checks, limits and holding periods. We may require identity, address and payment documentation before any withdrawal is approved. Withdrawal processing times vary by method and may take up to five working days for standard fiat methods - crypto withdrawals are typically faster once verified. Fees may apply in line with our published policy, including a charge where deposits have not been wagered as required.

Dispute resolution

If you have a complaint please contact our support team via live chat or email at [email protected]. We will aim to resolve disputes promptly and fairly. If you remain dissatisfied after our internal procedure you may use any external alternative dispute resolution service available in your jurisdiction where applicable.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on this page and will apply from the date shown. Continued use of the site after changes are posted constitutes acceptance of the updated terms. Where material changes are made we will endeavour to give notice, but it remains your responsibility to review the terms regularly.